I'd like to flesh out how we run ubuntu-one a little bit better so we don't collide. First, some background. The Ubuntu One team at Canonical uses Ask Ubuntu as a place where they send users to get community support (and they participate heavily in their tag).
On top of that, they put a cool button on the U1 control panel to send people here if they have questions:
Unfortunately sometimes users will use Ask Ubuntu as a fancy ticket system instead of just asking questions.
I am concerned that these will get closed before someone on the U1 team has a chance to look at it. I had a chat with Chipaca (the team lead) so I am proposing this for those of us with vote-to-close/edit powers:
We be careful about closing ubuntu-one questions too quickly. For example a user asks question on Friday night and maybe someone on the team won't be able to get to it until Monday kind of things.
If the question is a support question that doesn't belong here, the U1 team makes contact with the person, gets them in the proper support channel and then flags the question for deletion so that we only keep questions that are useful for people instead of cries for help
So tl;dr is "yes, we know that question might be offtopic, but let's make sure the user has a place to go first and THEN close/delete."
Did I miss anything?