In the time I've spent here, I've noticed a clear difference between AU and the other SE sites I frequent. There seem to be far more bad questions (that show no research effort, don't explain anything about what they need etc) here than in the other sites. I suspect that this is largely because so many users come here straight from official Canonical pages.
For example, the Ask! link on the Ubuntu home page comes straight here, and clicking on "Contact Us" on the unity.ubuntu.com main page shows this:
This results in many users coming here thinking that
- they are talking to people who are paid to answer their question;
- that this is a forum like any other;
- they don't need to do any research, just ask any question and it will be answered.
This post is a perfect example of the issue. The OP states that they downloaded the Ubuntu ISO from "this site", clearly, they think that this is the same site as ubuntu.com.
AU is part of the SE network and we try to apply the same quality standards. This is very hard to do though and both the regulars of the site and the users are likely to come away with a bitter taste in their mouths. We get tired of bad questions and they don't understand why we won't help them.
While, because it is directly linked to the official page of its subject matter, AU is different from all other SE sites, it treats new users just the same as any other SE community. I think it would benefit everyone if a bit more information were shown to new users on AU, or at least to those coming through the links above, than is shown now.
So, would it be possible to add an extra page between clicking on either of those two links and landing here? Just something quickly explaining that we're volunteers, that we expect research etc. Even something as simple as showing the text of the how to ask might significantly improve things.
AU is a special case, perhaps it needs special treatment?