On a related note and another example. Here is the kernel team's FAQ page: wiki.ubuntu.com/Kernel/FAQ Ideally, assuming this site was out of beta and mature; instead of a team having to maintain a FAQ page, you could just point to the tag for that team and sort by popularity or whatever and you'd have a self maintained FAQ based on real time feedback; assuming the team in that area was active in the SE it would work out great.

It isn't another place to contact a team, it's just another medium. Let's say we have the top 20 questions for kernel support in SE, if every single top answer is a link to the specific wiki page the kernel team maintains then that's a win. And no, of course this won't be a place to report bugs because we'll all be making sure it doesn't turn into that. I don't think it spreads us thin at all, in my opinion this forces all to focus on stepping up our support game; look at stackoverflow's success vs. Launchpad Answers.

Is there a way to ask SE folks on how to help us out with this? I think we're having a chicken and the egg problem because Ubuntu contributors have lp id's and using launchpad.net/~username is not obvious.

Fair enough. Do you think for new users explaining how to set gedit to be $EDITOR would be a better way to go though?

Woo, great job guys!