First of all: all question must be asked in English. Period. Second, if they don't know enough English to write their question in English, how would you expect them to understand the answer in English? Either way, both answers and questions have to be in English, knowing English is a prerequisite to use the site, if you can't adapt to that maybe this site is not meant for you. There are several venues where you can ask your question or solve your problem.

First of all: all communication must be in English. Period. Second, if they don't know enough English to write their question in English, how would you expect them to understand the answer in English? Either way, both answers and questions have to be in English, knowing English is a prerequisite to use the site, if you can't adapt to that maybe this site is not meant for you. There are several venues where you can ask your question or solve your problem.