17

It's not just this. Canonical and the Ubuntu community as a whole are pushing Ask Ubuntu as their default support solution. From ubuntu.com From the installer It may be we've advertised ourselves more stridently than our policy should allow. More importantly, though, it seems other user-facing problem sites have buckled under tech ...


17

I see the arguments and I agree that some things are better off done in other places (hence our various closure policies) but we are tech support and we're not the only ones. Almost every Stack Exchange site handles the stuff you hate in some form or another... We all also handle better more interesting stuff too. I've made my thoughts on how we filter out ...


15

A lot of the questions asked nowadays are purely tech support questions - people dump a crash log or error message on us, give us little information about what they are even trying to do, and then expect us to find a solution for them. Mostly, these users don't stay or come back either, and just want their "question" answered. This, of course, ...


10

We don't have direct control over this, first off. Secondly, the phrasing is Ask Ubuntu is the best place to get free technical support In that text it doesn't say "Report your bugs to Ask Ubuntu", it merely mentions that Ask Ubuntu is a free technical support venue. In the context of the workflow this makes sense since the user selected the field that ...


5

Somebody mentioned cupcakes and I was bored. 1920x1080 Now am hungry and bored! The image of cupcakes was found at imgur after googling ubuntu cupcakes.The image used can be found http://i.imgur.com/3Bqc8.jpg which after using gimp to add "All you have to do is Ask @ ask ubuntu logo" then resizing and export as png.


5

2560x1600 I have taken the stock wallpaper for Raring and overlaid the Ask Ubuntu logo (with some lens flare effects and patterns). For attribution purposes: this image uses a modified version of the default Ubuntu wallpaper on Raring (13.04). It is released (by me) under an identical license.


5

1280x800 Note: Again, I currently only have one resolution: 1280x800 since that's what I have my primary monitor set to. I'm sure it would be easy to modify the image to other smaller resolutions. Second note: as the sole designer of this wallpaper, I hereby release it into the public domain.


4

The full version of my answer is here, I'm not going to repeat myself, and I also read your other post. About this post, I totally agree with you, I stand by what I said in my other answer. I just want to comment on this: We need to get rid of this tech support impression. We're not tech support. We're here to help solve problems on a working Ubuntu, ...


3

So the background here is we get tons and tons of "bug reports" filed against X in the stable release which are utterly useless. And most of the time the user is really only looking for a workaround to get their system working again. It's not hard to find a workaround (installing and running the current upstream kernel tends to solve a lot of "X" problems, ...


1

Here's a thought. Why not force the reading of the how to ask page for new questioners on the site? (Not Rep based but visit based) Say new user, (last seen never) goes to ask a question clicks on the ask a question link gets routed to the how to ask page which must be read in order to continue to the question box. We could take the same approach for a ...


1

If you guys think this is a problem *tell noobs * when they join cause that's the basic impression I got when I joined but if that impression was wrong, tell us noobs when we first join.


1

This ended up being a problem in the xdiagnose hook. It has been fixed so AU won't be mentioned when something crashes. It's in -proposed now and will be pushed out as an update in probably a week or so. https://bugs.launchpad.net/ubuntu/+source/xdiagnose/+bug/991602 If someone can try Scott's recommendation in the comment to test that it works that would ...


1

This is probably also the cause why so many questions show so little effort at trying to find an answer from a search machine.


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