Stack Exchange Network

Stack Exchange network consists of 175 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.

Visit Stack Exchange
21

As pointed out by Mark Kirby, you can't effectively call on a particular user from a post they haven't yet commented on or edited, because an @user will not send them a notification. See this Meta Stack Exchange answer for details of when comment notifications are triggered. If you want to seek help from high rep users*, you can always find a few lurking in ...


15

It isn't handled. If the user leaves a comment saying Thanks so much! It works! Then you could leave a comment along the lines of If the answer solved your problem, please accept it so others know your problem was solved. Thanks! Sometimes that works, sometimes it doesn't. But as a rule of thumb, it isn't a good idea to go bugging the ...


15

You are perfectly right, it is the new unexperienced users that are a real challenge here. They come for help, because they feel we are the right place or - even better for us - they were told we are. Yes, we are and we want to be the right place to search for help when there are issues with Ubuntu. But we have our limits as defined in our FAQ, and we do ...


15

The true criterion To be honest, I rarely have the feeling that a user's level (of knowledge) is too low. I can't remember a single occasion actually. It is the intention with what people post their question(s) that possibly turns it into an annoying experience. If people accept your (our) offer to guide them through, and intend to learn, level zero is ...


15

Improving poor answers is what typically makes high rep users out of low rep users. I look closely at any and all critical comments and determine a course of action based on what's said. Often this leads to an edit to improve the clarity or cover additional information. Sometimes the comment provides additional info that prompts me to point the one leaving ...


14

One thing (among others :-)) I learned on #ubuntu: You should be able to recognize when it is time for you to "take a break". So when you get exasperated in a support case, slow down, don't react immediately, let others step in. On AskUbuntu it might be worthwile to encourage the OP to edit his question with the information provided in his comments. ...


14

This happens quite often. If I'm not wrong, the system automatically flags identical posts, so it's likely to be looked into by mods. In my opinion, there's no automatic conclusion to be drawn. Often, if the same answer works for multiple questions they should really be closed as duplicates, and the new user, who I assume is acting in good faith, should ...


13

No, people don't come here based on "I'm a new user SHOW ME ALL THE THINGS". People come to the site (at least over 90% of them) via search engine traffic. IE: "This is broken, how do I fix?". Adding a beginner section will only just fracture the site. Furthermore, what constitutes a beginner question? That alone is largely subjective and impossible to say ...


13

To all those newbie of ubuntu, does you get your query solved in most easy step ? Most easy step is a relative measure. I find installing software from terminal most easy. But, some other users may not agree with me. So, my answer and their answer may look different. They may provide a GUI step. And for newbie, if is also relative. Some may find terminal ...


12

If their username contained profanity or explicit content (yes, this has happened before with other users) then indeed it should be flagged. But the name of a viral disease? Should we ban "flu" then?


11

Another solution - If you see an new user with a good question, upvote it. We, the community, can solve the problem very easily, no need to force users to read FAQ or change the way the site works, we just need to be kinder to new users with our upvotes.


11

"What have you tried" has been misused previously I think what you are discussing in your Q is the "what have you tried" philosophy. Which I agree with, mostly. The problem is that such a statement has been widely over-used in the past: Along with the good, comes some bad -- as usual in life. These comments are bad when Posting "what have ...


10

I agree, this site does seem to have a lot of that. At least, it seems like it happens here more than on some of the other StackExchange sites. Users come on in, ask a question, get their answer, and never come back. But even though it isn't handled, that shouldn't change how/if our users provide an answer. Yes, getting reputation helps you, but ...


9

I've not used the site for very long. I got involved to answer a question someone posted on a social network, rather than coming to have a question answered. As a result I don't know how expectations are set in that avenue with regard to AskUbuntu and the other StackExchange sites. Ideally, as I understand it, the idea is that questions representing the ...


9

I don't understand how you can say... I understand that there is simply too many different variables that could go wrong to cover every single possible error ... And still expect a self-contained guide that covers everything. An unbootable Ubuntu install can be caused by so many different things, each with very different recovery paths. Putting all of ...


8

A Bar for new users was added recently that states: Here's how it works: And has a link directly to to the about page. This introduces new users to the basics, without redirecting (misleading when searching for a question from outside of the site) So I think this already handles this problem without removing the expected functionality for other users


8

I've been participating in online help forums for 20 years on-and-off. There are indeed the "vampires" that come and go, and the easy ones to spot are the ones that post one-or-two-sentence questions with no supporting information. The expectation is that we, the community, will be able to divine all the details. And we know how well that works. There was ...


8

I have posted what I considered well-founded, well-researched answers that gathered not one point. I have posted two line answers that I considered trivial that got many points. AU giveth and AU taketh away. Although reputation points are nice validation, I believe that if we answer in order to help rather than to gather points, the points will come to us ...


7

We are human beings. We can't solve every problems. Don't think new users are idiots. They know how to ask a question. New user's questions may not be simple and answerable. we have lives outside Ask Ubuntu. We help users voluntarily. So its not our 'fault' if something is unanswered. Try asking support for something you use, other than Ubuntu, in real ...


7

Essentially, the answer is If you have the rep to vote to close, vote to close. If you don't, flag. Note that the vote down privileges are granted at 125 reputation, and the close questions privilege is granted at 3,000 reputation.


7

"There is a whole bunch of experts talking in the jargon that he or she can't understand?" Can you please provide examples? "The problems that are solved are the ones that the user would have stumbled upon anyhow." How can you "stumble" upon a problem unless you have that problem? And if you have that problem, isn't it a good thing that we have an ...


7

I think the reputation and voting are a fair solution to your concern. Either a person adapts and learns or they leave frustrated and not post more. There are so many factors that are masked from view when posting in a forum, really only the question remains with some hints of experience, maturity, and possibly drive of the author. I am new to this forum ...


7

Even if the name were something silly, like Bob The Builder, we would still have no right as mods to go and change it or even to ask the person to the change it. So long as it is nothing offensive or profane, we really have no reason to bother anyone over a name.


7

Very short answers with links to other posts in them get counted as "trivial". They're almost always signposts. And while you might call this a loophole, it's not a very useful loophole for bad people. There is also a mechanism to manually convert answers to comments. Is this an acceptable way to circumvent that restriction? Well hacking the automated ...


7

High-rep users are more likely to be longer around and much more likely to answer the easy questions that many users run into and thus get more attention and upvotes. Well-researched answers are often solutions to intricate problems that get much less attention and thus less upvotes.


6

We've had a few IRC tutorial sessions. Maybe we could run some intro classes in chat? Either way, I recommend hanging out in the chat room if you can, there's plenty of people always hanging out and doling out advice.


6

No, the minimum rep is and will always be 1 no matter what, that is the minimum necessary to ask a question and will be the minimum for a user after reputation recalculation. If a user drops bellow 1 the system will compensate for that and after a recalculation it will be back to 1. There are several reasons for that already discussed in Stack Exchange ...


6

The proper course here is to flag the answer as "Not an Answer" because, well, it's not an answer. This is necessary to keep the site clean. If we let one person's "question" answer stay then we have to let everyone's question answers stay. As you can see, I tried to help the OP out while waiting for the deletion on the off-chance he saw my comment. Some ...


Only top voted, non community-wiki answers of a minimum length are eligible