11

This is my analysis, which is based on my knowing how the site runs/operates. Note that since I helped close your question, this is my justifications. The community is free to cast reopen votes if they disagree with the action, as we defer to the community consensus. Note that in response to your question "Am I being punished", the answer is "No, this isn'...


11

Let's consider the following statements: Bugs that aren't reported are unlikely to be fixed Developers aren't checking Ask Ubuntu for bug reports You're talking as if Launchpad and Ask Ubuntu users are these two completely separate user bases. But with the odd exception, we're Ubuntu users. The conversation isn't really about what's best for somebody ...


10

Occasionally on Launchpad, developers ask people to move some discussion of workarounds elsewhere. I don't think this happens a lot, but sometimes such discussion can get in the way of actually investigating and fixing a bug. I have seen this happen several times. Each time was at a time when I was more involved in bug hunting and less involved in Ask ...


8

I think this would create an impossibly subjective problem on the difference between what is defined as a bug report/complaint and what is defined as seeking a workaround. I would be more inclined to ask for a workaround in chat. If you find one, post the question and immediately self-answer. This way, you don't clog up the site with thousands of ...


8

I can touch on both of your points to hopefully help you with these types of situations.. How do I report a bug? There is a wonderful list of answers here..., or when looking for more information you can pop into the Chat room, or post a question asking how to identify the issue. so, No I don't think the current stand on Bugs being reported on AU should ...


8

This suggestion is ultimately in conflict with the actual purpose of the site and the guidelines and regulations/rules within the Help Center. Here's the big considerations: Bugs are still offtopic here regardless (this is detailed in the Help Center). Even if we have a workaround, the sheer number of bugs that can happen makes it unfeasible to maintain a ...


8

You're misinterpreting the Help Center information. Firstly, 18.04 is offtopic as it is in development and not yet 'stable'. That's the first and foremost issue with the question you've linked. We are also not a bug reporting site. Yes, we're here for developers' questions - more specifically, questions about developing on Ubuntu. But that doesn't extend ...


7

I think you have misinterpreted the Help Center advice. Questions about developing software for Ubuntu are on-topic. That's what it means by "Ubuntu developers". Questions asking developers to fix bugs are most likely off-topic, or need to be rephrased to not sound like bug reports, because bug reports are off-topic. The question you linked to is about a ...


6

Its hard to get help when the bug is not even acknowledged. For example, Insufficient Permissions on home/ ACLs means users (including the guest account) can poke around other user's home directories. It was never even acknowledged. This isn't a bug, this is intentional Ubuntu behavior: Why can other users see the files in my home folder? Also that bug isn'...


6

Yes. We aren't a bug tracker, so linking people to the right place is pretty important for letting them know what's going on, and often when things will be fixed, if they will at all. Additional information is often useful for nailing down the scope of a problem, and then testing fixes, so throwing a few extra bodies on the bug can't hurt. Traditional ...


6

I think our current policy is good. Sometimes, the user might not have enough understanding of the situation to be able to file a good bug report. An answer here could help provide that data. It has been my experience that vague bugs rarely get fixed, while bugs that provide sufficient detail are more likely to be addressed. Vague bugs don't get ...


6

When should I post such a question? How do I report a bug? should address this for most cases. Of course, in some cases (like a bug for which you don't know the package and there's no specific window you can click on for ubuntu-bug -w), you may have to ask in chat or the forums. This point's a bit more interesting. Go ahead and post a question with a link ...


5

Bug reports are critical. What the more experienced members of the community need to do (perhaps in chat, irc, or elsewhere) is to guide users to be able to file a bug report. With Ubuntu much of the information is automated via Apport and the documentation is quite good. https://help.ubuntu.com/community/ReportingBugs How do I report a bug? https://...


5

Workarounds, additional details, patches, and all things bugs belong on Launchpad per the Ask Ubuntu bug policy. If we allow posting workarounds on the site they may never make it to the bug report and the community becomes fractured. As a result we draw a hard line with regards to bugs. To combat this, the community will try to maintain links to known bugs ...


4

Is it reasonable to warn people about a bug and provide a workaround in the main site? Yes and no, to some extent. If there is a question asked about this bug, then you can answer the question, stating the bug link and that there is a work around. However, it may be more prudent to state that in the comments of the question instead of an answer, because ...


4

I would actually agree with you and expect some to be unhappy with what I am about to say. While users should be asking about bugs in support forums, it should not be an excuse to try to frame every question asked in the context of a bug and close them in a bid to reduce the unanswered percentage or some other metric. Bug or not, the user by posting a ...


3

A question isn't answered until it has at least one answer with a score of at least +1.


3

Ok, my mistake. I corrected it, and I repent about my behavior. Maybe it was late at night, and I just jumped the gun (should stop visiting closing stuff late at night and without coffee). Luckily, nobody died. But I have a problem with this: If it's a known bug, a good answer linking to the bug, explaining the problems (and answering sub-questions) is ...


3

I agree. Simply stating "this is a known bug, here's the bug report" is a pretty crappy answer. If that's all the answer that can be given, it would be better to just close the question as a bug report. That's one of the boilerplate close reasons available on Ask Ubuntu: If, on the other hand, there is useful information in the bug report. Then, instead of ...


1

That question is one of the reasons why we have the OT>bug close reason. The reporter "fixed" his issue, and everyone else is kept having the same bug! If you read Joseph comment he asks for some steps to follow, namely: Use upstream kernel Verify if the issue is found. Retag and mark as confirmed the bug, whenever is found or not. The reporter stopped at ...


1

IMHO, the phrase "Bug reports and problems specific to development version of Ubuntu should be reported on Launchpad so that developers can see, track and fix these issues." is an excellent reason and doesn't need to be clarified or restated in any way. It not only indicates where bug reports should go, but also why. While there are many confusing things in ...


1

Sometimes it's not obvious if it's a bug, a design feature, or user error. Last night I posted this question. I do not know if this is incorrect configuration by me, working as intended, or an actual bug. I can see that obvious bugs are better being reported than being the subject of a question on here, but what about the ones that aren't obvious? ...


1

Days ago I got a question marked as off-topic for being a bug. However, at the time the question was closed there was no bug reported at Launchpad, nor had I a clear indication of what was exactly wrong. While I understand the logic to focus bugs at Launchpad and thus mark them off-topic, a few additional lines of conduct would be of great help: Leave a ...


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