It's impossible for us to process people's bugs for them, they themselves need to run the ubuntu-bug tool on their computer in order for it to be an effective bug report. It collects things like all their hardware information, and then at some point a retracer is run on whatever they submit to find the real problem.
We're just not equipped to handle that sort of thing here, we'd end up just handling incoming bug reports poorly and having to send the person to the bug tracker anyway, where the tools do all the work.