What I have seen is that several askers are having or experiencing the same symptoms but they won't dare to open a new question because it can be quickly closed as someone else have already asked. The problem occurs when the first asker didn't receive an answer, or comments, so 2 or more people will remain waiting for an answer and they won't be able to ask if the previous hasn't been closed yet.
There are also new questions which are pointed to older questions and these older questions does not have an answer!
I think -if possible- that somebody else can co-own the question, or make-it-own by following certain process to claim for the question as own, in order to continue the support as a new recently made question, perhaps improving the question thus making it more interesting to get the proper attention and support.
In my humble opinion, something should change, either the way the questions are monitored to remove those which won't receive enough attention or allowing other people to claim for the question as own in order to go further with the support.