This question already has an answer here:
Can I ask questions about JoliOs here, I know in the FAQ they say I can't ask questions on Linux mint and the like but on their website (www.jolicloud.com) they say if I got any problem I should ask the ubuntu community.
what they say exactly in their site:
Prerequisites to diagnose your issue
If it still doesn't work, you can contact the Ubuntu community since Joli OS is based on Ubuntu. Otherwise you might consider to backup your local data and perform a clean reinstall.
Provide as much detail as you can, including:
The brand of your device The model of your device The feature affected (of course, update here) The error message you get (if applicable) A detailed description of your issue