(This question did have more details, and they are just commented out, but I wanted it to be anonymous).

Is okay to use remote access to help someone if they asked here?

2 Answers 2


Let me put it in the few words I can: We are not a help desk service.

  • But if people want to offer it?
    – Tim
    Aug 24, 2014 at 15:25
  • 3
    @Tim we are still not a helpdesk service. We aren't supposed to remotely access anyones PC. Is your call to do it or not, but don't involve the site in it.
    – Braiam
    Aug 24, 2014 at 15:26
  • Okay , thanks .
    – Tim
    Aug 24, 2014 at 15:27
  • 2
    @Tim they should be considered malicious attempts, the level of trust on a connection like that I would put at "not even my brother".
    – Mateo
    Aug 24, 2014 at 16:37
  • Yeah - I was quite concerned by the way it was suggested, and that he might accept it.
    – Tim
    Aug 24, 2014 at 16:38

You can do whatever you want!

just do not make it 'part of' Ask Ubuntu, don't advertise it here, don't suggest it, just keep that sort of stuff in chat and don't complain if something goes wrong. This also holds for sharing email addresses, real names, phone numbers, etc.

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