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Quite often there are questions to which there is an answer on http://help.ubuntu.com.

What is the preferred approach to answer such a question? Should one answer the question based on the content of the Ubuntu wiki or should one just link to the wiki?

In my opinion it would be better to gather the information on AU so the actual answer is on the site rather than linking one across the net.

EDIT: I should add that I of course meant to add a proper attribution or source link.

7

I think the approach for this should be the same for any site - including a summary of the page, or a snippet that resolves the issue at hand while still linking with "More details here", etc. That way users don't have to click through to get the answer - while still maintaining where the content came from, where to get the most up-to-date information, and where to get additional information from.

7

I'd like to add to Marco's answer by saying that since the wiki is so big and complicated (and finding things can be difficult) that a good answer summarizes what's in the docs to answer the question and then serves as an "onramp" to the official documentation if the person wants more detail.

On a related note, remember that Ubuntu teams do maintain their wiki presence, so for example the Kernel wiki page will always have up to date info, which is why we want to link and refer.

However some pages on the ubuntu wiki are pretty junk or old. If you run into one of those that are so old that they're worthless to users just delete it from the wiki and put it in your answer as that's what would be best for users.

3

We need to consider that our answers may now be state of the art but we will have a hard time to keep them update. Linking to Ubuntu resources may help users to find an answer even if solutions and procedures may have changed. This will keep AU a place to look first, even if it only was to find a precious link.

Still, I agrre it is much better to provide and maintain all information in one place. We should think of introducing an Updater badge.

  • I don't think it's any harder than keeping a normal wiki up to date. – Jorge Castro Mar 3 '11 at 16:14
  • @JorgeCastro For some reason it feels easier to just edit a StackExchange question/answer than a real wiki page. – Octavian A. Damiean Mar 3 '11 at 16:19
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    I agree it's very easy to edit answers but we need to get people to actually do it (that's the harder bit). – Takkat Mar 3 '11 at 18:43

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