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Right now I am trying to help this user solve this problem, and it is very difficult. They are obviously a complete beginer, and I am having to explain how to open gedit. I think their problem is very simple (wrong keyboard layout, caps lock etc) but there is no way to find that out as they can't use the computer properly.

Apologies if this is rude in anyway, please edit it to make it better.

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    by the way: don't think this is a topic for meta :D More of a question I would ask in chat.
    – Rinzwind
    Jul 9, 2014 at 12:38
  • @Rinzwind yeah fair point :) just getting so frustrated...
    – Tim
    Jul 9, 2014 at 12:38
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    you need to be newbie proof on AU :=D
    – Rinzwind
    Jul 9, 2014 at 12:41
  • For sure! I hadn't come across needing to be this basic before...
    – Tim
    Jul 9, 2014 at 12:42
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    +1 to Tim for perseverance and patience.
    – Jos
    Jul 9, 2014 at 13:09
  • This really isn't on-topic for meta, and I'm not sure it is a good fit for the main site atm. Don't worry about it though.
    – Seth
    Jul 9, 2014 at 23:09
  • @BillGates, didn't work for me...?
    – Tim
    Jul 11, 2014 at 11:33

1 Answer 1

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http://ubuntu-manual.org/ could be a start

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    Thanks :) Have given up on that one... If anyone wants to take over, good luck :)
    – Tim
    Jul 9, 2014 at 13:16

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