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#Idea here

Idea here

###Those are some things that we can easily do to improve the interface and gear it towards what we need to communicate to new askers.

Those are some things that we can easily do to improve the interface and gear it towards what we need to communicate to new askers.

#Idea here

###Those are some things that we can easily do to improve the interface and gear it towards what we need to communicate to new askers.

Idea here

Those are some things that we can easily do to improve the interface and gear it towards what we need to communicate to new askers.

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Richard
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  • It is located on the right side of the interface. Anyone in advertising knows that ads on the left side of the screen should always cost more than ads on the right side of the screen, because it has been proven that the human brain works in such a way that, when a person uses their brain to understand a website, it pays sooner and greater attention to the items and ads on the left (source: American Psychological Association). It has been theorized that this is because most people are trained to read from left to right. The same thing applies here because we are trying to communicate with people. So when people are going to ask a new question, they aren't thinking "Wait, I better read this thing about how to ask first...", they are thinking "TITLE! Let's get it started!"
  • So maybe the box should be moved to the left. But even then, most people seeking "tech support" will want to breeze past it and not pay much attention, opting instead to focus on their question which is of course the most important thing in the world and trumps any sort of reasonable guideline. We need to have the information in the box spread out across the page in noticeable places. When an asker clicks on the three page elements they are certain to click on (namely the "Title" box, Tag box, and question body editor) there should be some sort of informational, Yahoo! Answers-style box indicating these expectations outlined in the box (like indication of research). This kind of notification should verge on annoying, but the point is we need something to be click-activated and, if possible, moving, to let the asker know what the question expectations are.
  • The "asking help >>" link is nearly unnoticeable. The font size should be increased for this and the other things in the box.
  • The actual content of the box needs to be improved (see below). We should be urging askers to put important information in their questions, not treating them as if they are slow in thinking and taking an unintrusive, non-specific tone.
  • It is located on the right side of the interface. Anyone in advertising knows that ads on the left side of the screen should always cost more than ads on the right side of the screen, because it has been proven that the human brain works in such a way that, when a person uses their brain to understand a website, it pays sooner and greater attention to the items and ads on the left (source: American Psychological Association). It has been theorized that this is because most people are trained to read from left to right. The same thing applies here because we are trying to communicate with people. So when people are going to ask a new question, they aren't thinking "Wait, I better read this thing about how to ask first...", they are thinking "TITLE! Let's get it started!"
  • So maybe the box should be moved to the left. But even then, most people seeking "tech support" will want to breeze past it and not pay much attention, opting instead to focus on their question which is of course the most important thing in the world and trumps any sort of reasonable guideline. We need to have the information in the box spread out across the page in noticeable places. When an asker clicks on the three page elements they are certain to click on (namely the "Title" box, Tag box, and question body editor) there should be some sort of informational, Yahoo! Answers-style box indicating these expectations outlined in the box (like indication of research). This kind of notification should verge on annoying, but the point is we need something to be click-activated and, if possible, moving, to let the asker know what the question expectations are.
  • The "asking help >>" link is nearly unnoticeable. The font size should be increased for this and the other things in the box.
  • It is located on the right side of the interface. Anyone in advertising knows that ads on the left side of the screen should always cost more than ads on the right side of the screen, because it has been proven that the human brain works in such a way that, when a person uses their brain to understand a website, it pays sooner and greater attention to the items and ads on the left (source: American Psychological Association). It has been theorized that this is because most people are trained to read from left to right. The same thing applies here because we are trying to communicate with people. So when people are going to ask a new question, they aren't thinking "Wait, I better read this thing about how to ask first...", they are thinking "TITLE! Let's get it started!"
  • So maybe the box should be moved to the left. But even then, most people seeking "tech support" will want to breeze past it and not pay much attention, opting instead to focus on their question which is of course the most important thing in the world and trumps any sort of reasonable guideline. We need to have the information in the box spread out across the page in noticeable places. When an asker clicks on the three page elements they are certain to click on (namely the "Title" box, Tag box, and question body editor) there should be some sort of informational, Yahoo! Answers-style box indicating these expectations outlined in the box (like indication of research). This kind of notification should verge on annoying, but the point is we need something to be click-activated and, if possible, moving, to let the asker know what the question expectations are.
  • The "asking help >>" link is nearly unnoticeable. The font size should be increased for this and the other things in the box.
  • The actual content of the box needs to be improved (see below). We should be urging askers to put important information in their questions, not treating them as if they are slow in thinking and taking an unintrusive, non-specific tone.
deleted 95 characters in body
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Richard
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There are some things that are not clear about your question and it reads more like a rant with no specific point... are you asking what we're going to do about the situation that you clearly outlined?

There are changes we can make in the short-term (low-effort) to make some serious headway into solving the "tech-support" image and increase our question quality. (As Oli said, we are tech support, but we're drowning in impossible requests made by uninformed posters.)

There are some things that are not clear about your question and it reads more like a rant with no specific point... are you asking what we're going to do about the situation that you clearly outlined?

There are changes we can make in the short-term (low-effort) to make some serious headway into solving the "tech-support" image and increase our question quality.

There are changes we can make in the short-term (low-effort) to make some serious headway into solving the "tech-support" image and increase our question quality. (As Oli said, we are tech support, but we're drowning in impossible requests made by uninformed posters.)

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Richard
  • 8.6k
  • 12
  • 14
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Richard
  • 8.6k
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  • 14
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