There are some things that are not clear about your question and it reads more like a rant with no specific point... are you asking what we're going to do about the situation that you clearly outlined?
There are changes we can make in the short-term (low-effort) to make some serious headway into solving the "tech-support" image and increase our question quality. (As Oli said, we are tech support, but we're drowning in impossible requests made by uninformed posters.)