Timeline for Should we consider unanswered questions a problem yet?
Current License: CC BY-SA 3.0
17 events
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| Jun 12, 2020 at 14:35 | history | edited | CommunityBot |
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| Aug 16, 2013 at 9:53 | history | edited | OliMod | CC BY-SA 3.0 |
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| Aug 16, 2013 at 9:44 | comment | added | Oli Mod | @Seth I don't know what you think we disagreed on, but I can't see it. Look at rev 2 (the version you read) and read the paragraph containing "and that's the problem". I have reorganised my argument since then but I haven't changed what I'm saying. | |
| Aug 16, 2013 at 9:35 | history | edited | OliMod | CC BY-SA 3.0 |
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| Aug 16, 2013 at 8:40 | history | edited | OliMod | CC BY-SA 3.0 |
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| Aug 16, 2013 at 3:28 | comment | added | user25656 | Re. the low downvote share, is there a fear that downvoting a question may make the asker go away to some other OS or from Ask Ubuntu? In other words, is there a "conflict of interest" between the need to have more users of Ubuntu versus the standards that SE sites desire to maintain? | |
| Aug 15, 2013 at 18:39 | comment | added | Seth | comes in, all the question where I have to haggle with the OP for the right information, the questions where the OP abandons and, above all, the questions where I have to explain how to use the site to the OP to get the information I need to answer the question. I just can't do that all the time. I think that every one of jokerdino's propositions would help solve this problem, which would in turn make the rate at which we answer questions go up. | |
| Aug 15, 2013 at 18:36 | comment | added | Seth | I'm sorry, but I am compelled to downvote this answer, because I have strong disagreements to the first three paragraphs or so (before the hardware discussion). While I agree that during a cleanup we don't always handle old questions the right way, that focusing on our "answer" rate is focusing on the wrong thing, and that our rate of answering questions is a concern, the biggest problem (and what I think jokerdino is trying to say) is the quality of the questions coming in. I have completely stopped answering question because I don't have time/the desire to go through all the junk that | |
| Aug 15, 2013 at 12:57 | comment | added | Oli Mod | Well in fairness it's that sort of user who are cluttering up the site with unanswerable hardware questions. Providing a hurdle for their questions should be a desirable thing. If we can hold their hand before they excrete their malformed post onto the site and actually funnel them to the right place, we've won. If they choose to skip that, that's not our fault - we've tried to help. | |
| Aug 15, 2013 at 12:51 | comment | added | Jorge Castro | I don't think a wizard will help, even when we ask people for hw information in comments they bail anyway; I think we'd just get people skipping the dialog anyway. | |
| Aug 15, 2013 at 12:33 | comment | added | Oli Mod | Working out these wizards (and what questions to ask) is going to be the hard part. Implementing it over the site is the easy bit. | |
| Aug 15, 2013 at 12:32 | comment | added | Oli Mod | That's exactly the sort of thing a wizard would catch. The first user would click the "My computer doesn't boot" button, then the "I don't see the Ubuntu logo" button and then enter their computer name and then they'll see five questions dealing with their laptop's specific issue. And that will result in them getting their answer and us not getting another duplicate because they didn't know what to search for. | |
| Aug 15, 2013 at 12:30 | comment | added | Braiam | Please, don't forget about the UEFI-GRUB-dual-boot mess! Hardware is the most difficult to deal, since not everybody has the same hardware, but boot questions are no less in quantity. | |
| Aug 15, 2013 at 12:29 | history | edited | OliMod | CC BY-SA 3.0 |
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| Aug 15, 2013 at 11:33 | comment | added | Oli Mod | I agree. The quality of most of them is appalling and that scares people off them. And I agree. Putting all this effort into looking back hurts our ability to look forward. | |
| Aug 15, 2013 at 11:17 | comment | added | jokerdino Mod | Dear GOD, do you know how much I despise hardware troubleshooting questions? And, I am not a big fan of cleaning up after old questions more so than keeping tabs on the currently active questions. I think we should be focusing our efforts on the newest questions really. | |
| Aug 15, 2013 at 11:10 | history | answered | OliMod | CC BY-SA 3.0 |