Amith KK http://www.gravatar.com/avatar/17f955dcc67792f420f47dc6471d376a?s=16&d=identicon&r=PG Amith KK asked: Where there is a will, there is a way: How far would you go to help another user? How far have you gone in the past to ensure a new user does not become discouraged at the first sign of trouble?

ObsessiveSSOℲ http://www.gravatar.com/avatar/3d29d26e0b6452a8732390472f59a7b4?s=16&d=identicon&r=PG ObsessiveSSOℲ answered: While I cannot personally find the time to help every frustrated user out there(at least, not without a fake London telephone booth), I will try to help users that are sincerely willing to contribute to the site, but are having trouble. For this, I plan to use a few polite comments, and possibly the power to reopen a question that was incorrectly closed.

Amith KK http://www.gravatar.com/avatar/17f955dcc67792f420f47dc6471d376a?s=16&d=identicon&r=PG Amith KK answered: I'd go as far as correcting and notifiying their mistakes. Reopening their questions if they are rational etc.

Luis Alvarado http://www.gravatar.com/avatar/8d85f84b3c0241ebca2eee5a2552014f?s=16&d=identicon&r=PG Luis Alvarado answered: I have gotten cases where I actually SSH to the users PC, VNC my way to their computer, had a live google hangout, skype chat, IRC or google chat. They came to Askubuntu because they needed help, some cases, this people REALLY needed to solve their issue. Since I have worked for people that work for some company, I know how they feel. So I give it my best I see if I can solve the problem in the best way I know how.

Luis Alvarado http://www.gravatar.com/avatar/8d85f84b3c0241ebca2eee5a2552014f?s=16&d=identicon&r=PG Luis Alvarado continued: I should also mention that I learn more from a very tough question that I have to research, test and work my way into it than an easier question. I also find tougher questions a challenge which really raise my will to solve it. I mean REALLY gives me a adrenaline rush to work on it.

FEichinger http://www.gravatar.com/avatar/b3c95705dadc56ae2010baf4c122bbad?s=16&d=identicon&r=PG FEichinger answered: Get them into a chat, show them around, show them a few tweaks - and try to reach out for them if they do get "lost". Again: I promote a philosophy of much less hostility on SE. We don't need instant smirk remarks and sarcasm, so, obviously, I would discourage these from the established users as well.

RolandiXor http://www.gravatar.com/avatar/d629b6ac45d58dbd918c0246b364748d?s=16&d=identicon&r=PG RolandiXor answered: I've gone as far as to stay up late at night and talk people through their issues on chat, once I set up a VM to install PBX service that I didn't even need, and once I stuck with a single issue for weeks on end. I think I'd go pretty far for a user if I felt they really needed it.

Journeyman Geek http://www.gravatar.com/avatar/e88cb2b3858ca0df735806f1a8476b23?s=16&d=identicon&r=PG Journeyman Geek answered: As far as I need to. If a user comes on chat asking what he's doing wrong, I'd gently help him get on the right track. If its someone who can't be helped, well, least I tried