rlemon http://www.gravatar.com/avatar/e5b801f3e9b405c4feb5a4461aff73c2?s=16&d=identicon&r=PG rlemon asked: Where there is a will, there is a way: How far would you go to help another user? How far have you gone in the past to ensure a new user does not become discouraged at the first sign of trouble?

Amith KK http://www.gravatar.com/avatar/17f955dcc67792f420f47dc6471d376a?s=16&d=identicon&r=PG Amith KK answered: I'd help his as much as time permits, Often trying my best to explain in the comments session

William http://www.gravatar.com/avatar/6e744502dc7c5f0305e2d428bf117569?s=16&d=identicon&r=PG William answered: This far: http://askubuntu.com/questions/100404/ubuntu-software-centre-does-not-load (deleted)

William http://www.gravatar.com/avatar/6e744502dc7c5f0305e2d428bf117569?s=16&d=identicon&r=PG William continued: Put in a ton of effort on that question, initiated chat session, contacted RolandTaylor, and the whole 9 yards.

jrg http://www.gravatar.com/avatar/de85c185f39ef9feef79d9933409d400?s=16&d=identicon&r=PG jrg answered: Let me say this first: Jorge Castro helped me when I got discouraged about a few things that happened during my first few months here on Ask Ubuntu, and since then I have tried to help others who are/have been in similar states - I have been known to send users tips about editing, tagging, asking questions and similar things - so far, I haven't encountered any users who are resentful about my doing this.

Octavian Damiean http://www.gravatar.com/avatar/32d851b22e4659bca3a94b6286cada76?s=16&d=identicon&r=PG Octavian Damiean answered: As far as the other user is ready to follow. Best way is to get him to join the chat and try to explain how SE works to him.

fossfreedom http://www.gravatar.com/avatar/c88f455192559b06f95d006abfe33f9f?s=16&d=identicon&r=PG fossfreedom answered: ... I try not to do an instant flag or close... for instance I saw a question recently that was badly structure, wide open and the potential to be instantly flagged and closed. I worked with the user to get a great question ... and I see it made it into the askubuntu newsletter. Great news. I take much pleasure in that.

Bruno Pereira http://www.gravatar.com/avatar/858395cf1fc125b0609a1070081038b8?s=16&d=identicon&r=PG Bruno Pereira answered: No question is so dumb that does not deserve being answered. We are not machines and should not act as such. Giving bounties, editing old questions, making sure that questions have some visibility is the way to go. Sometimes even a small comment under the questions asking how the status of the situation is enough.

Roland Taylor http://www.gravatar.com/avatar/d629b6ac45d58dbd918c0246b364748d?s=16&d=identicon&r=PG Roland Taylor answered: There's little telling how far I would go. However, to put it in perspective, I set up a virtual machine, installed a bunch of stuff I did not need, and even endured months of emotional stress from the same person - to help that single person with a problem.

jokerdino http://www.gravatar.com/avatar/8bfa3d624cdb4f087d8d8ffcaf786315?s=16&d=identicon&r=PG jokerdino answered: I have, many a times, extended my hand when I know there is someone looking for help and I know I can help them to safety. I have noted in the past that advising the users that there is almost nothing to lose and everything to gain has always helped them from getting discouraged. So, I think encouraging users in times of distraught has always been an useful remedy to their problems.