Timeline for How should we deal with support requests?
Current License: CC BY-SA 2.5
5 events
| when toggle format | what | by | license | comment | |
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| Aug 11, 2010 at 21:01 | comment | added | txwikinger | If your problem can be phrased in a way that it can be answered from the information given then the question is highly likely applicable to others in the future. If however, an elongated ping/pong between requester and others trying to help is needed, this application just does not provide the right tools. Launchpad is developed for exactly that, Stack Exchanges purposes is more the possibility of the best answer to rise up given the question is given very succinct. Certainly comments can help a little, but a real step-by-step troubleshooting is very hard to follow. | |
| Aug 11, 2010 at 20:38 | comment | added | DLH | Sorry, I'm really honestly trying to see your point of view here, but I just don't follow you at all. How does generalizing a question rather than describing the specific issue help the problem to be resolved? How is generalizing a question to help a broader audience a more effective use of the Q&A paradigm? Is there an external link you could cite? Maybe SO's meta has something? There have to have been previous discussions on this. | |
| Aug 11, 2010 at 20:27 | comment | added | txwikinger | Questions that are relevant only to one person and one situation do not need to be indexed and tagged as they are here. This would only add clutter to subsequent people looking for solutions. There does not need to be a sacrifice. Putting a question in applicable terms is part of troubleshooting and will lead to a better chance that the question will be looked at and answered. The paradigm here is localization. If questions are too localized they are closed in the Stack Exchange. A support request that only matters to one troubleshooting situation is the epitome of localization. | |
| Aug 11, 2010 at 19:48 | history | edited | DLH | CC BY-SA 2.5 |
clarification
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| Aug 11, 2010 at 19:35 | history | answered | DLH | CC BY-SA 2.5 |