More and more questions are not proper questions, but support requests. I think support requests should be "moved" to launchpad, which is the better place for them. Questions here should be more general such that the answers are not only applicable only once. I think however, it is ok if support request can be formed into a proper question that has such a wider application.
Launchpad allows a lot better the back and forth needed for clarifications or more details of particular support requests. This forum has a different strength but for that requires somewhat that there is a far more limited evolution of a question, or troubleshooting history.